This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and returned when you purchase from GlamForce.
GlamForce is operated by:
GLAM FORCE ENTERPRISE
GB-003-6156, HNO J/105, R The Polyclinic
Ashaiman Road
Ashaiman
Greater Accra
Ghana
If you have any questions regarding shipping or returns, please contact us at:
Email: info@glamforce.net Response Time: Within 24 hours
1. ORDER PROCESSING
All orders are processed within:
1–3 business days
Processing time includes:
- Order verification
- Payment confirmation
- Quality check
- Packaging
Orders are processed Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
2. SHIPPING TIME
Estimated delivery time:
7–15 business days depending on destination.
Shipping times may vary based on:
- Customer location
- Customs clearance
- Public holidays
- Carrier delays
While we aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
3. SHIPPING CONFIRMATION & TRACKING
Once your order is dispatched:
- A shipping confirmation email will be sent
- Tracking details will be provided within 48 hours
Customers can track shipments using the provided tracking number.
If tracking is not received within 48 hours after dispatch, please contact support.
4. INTERNATIONAL SHIPPING
GlamForce ships internationally.
Customers are responsible for:
- Customs duties
- Import taxes
- Local handling fees
These charges vary by country and are not included in product pricing.
We are not responsible for delays caused by customs authorities.
5. DELIVERY ISSUES
If your order is marked as delivered but not received:
- Contact the shipping carrier first
- Then contact our support team within 48 hours
If an incorrect shipping address was provided by the customer, we are not responsible for lost deliveries.
6. RETURN POLICY
We want you to be satisfied with your purchase.
Return Window:
14 days from the date of delivery.
To qualify for a return:
- Item must be unused
- Item must be in original packaging
- Tags must be attached
- Proof of purchase required
Customers must contact support before returning any item.
Unauthorized returns may not be accepted.
7. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Worn or used products
- Damaged items caused by misuse
- Items returned without prior approval
- Final sale items (if marked)
8. RETURN PROCESS
Step 1: Email: info@glamforce.net
Step 2: Provide order number and reason for return
Step 3: Wait for return approval and instructions
Step 4: Ship the product to the provided return address
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using trackable shipping when returning items.
9. REFUND POLICY
Refund Timeline:
5–7 business days after return approval and inspection.
Refund Method:
Refunds are issued back to the original payment method.
Processing time may vary depending on your bank or card provider.
Shipping fees are non-refundable unless the item received was defective or incorrect.
10. DAMAGED OR DEFECTIVE ITEMS
If you receive a defective or incorrect item:
- Contact support within 48 hours of delivery
- Provide clear photos of the issue
- Include your order number
We will review and provide replacement or refund instructions.
11. ORDER CANCELLATION
Orders may be cancelled within 12–24 hours after placement.
Orders cannot be cancelled once shipped.
Approved cancellations will be refunded to the original payment method.
12. LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account
- Contact your card issuer
- Contact your bank
If you still have not received your refund after 10 business days, contact us at Email: info@glamforce.net
13. POLICY UPDATES
We reserve the right to update this Shipping & Returns Policy at any time.
Updates will be posted on this page with a revised effective date.
Continued use of the website indicates acceptance of any changes.
14. CONTACT INFORMATION
For all shipping and return inquiries:
GLAM FORCE ENTERPRISE
Ashaiman
Greater Accra
Ghana
Email: info@glamforce.net
Response Time: Within 24 hours